How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. It’s quick, secure, and easy.
Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, please contact us immediately at support@familyclothes.shop. We'll do our best to help.
Do you restock sold-out items?
We do restock popular items! Join our newsletter or follow us on social media to stay updated.
How long does shipping take?
USA: 3–7 business days (Standard), 1–3 business days (Express)
International: 7–21 business days depending on destination and customs
What is your Return & Exchange Refund Policy.
Last Updated: [22 May 2025]
At FamilyClothes.shop, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
🔁 Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
The item must be unused, unworn, and in its original packaging
You must have the receipt or proof of purchase
Items not eligible for return:
Final sale items
Gift cards
Underwear or intimate clothing (for hygiene reasons)
To initiate a return, please email us at:
support@familyclothes.shop with your order number and reason for return.
We will guide you through the return process and provide the return address.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
💳 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–7 business days.
Shipping charges (if any) are non-refundable.
🔄 Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return the original product and place a new order.
🌍 International Returns
International customers may return items under the same conditions. However, customs duties and original shipping fees are non-refundable, and return shipping must be paid by the customer.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of receiving your order. We’ll make it right — at no extra cost.
Need Help?
We’re always here to support you.
Email us: support@familyclothes.shop